Return/Exchange Portal
To start the return process for your order, please enter your email address or phone number and the order number below.
Contact form
To start the return process for your order, please enter your email address or phone number and the order number below.
Product purchased from retail locations must be returned via that location.
How do I return?
Enter your online order number and email address in the fields above and click Start.
Follow the instructions and select the items you want to return.
You will receive a confirmation email with the shipping guidelines once the return request is approved.
Sale or promotional items (if applicable) - Only regular priced items may be refunded, unfortunately sale items, and gift cards, cannot be refunded.
Are there any charges for return?
Original shipping charges are non-refundable.
You are responsible for the charges of the return shipping
How soon will I get my refund or my in-store credit?
We will notify you once we’ve received and inspected your return, and let you know whether or not the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please keep in mind that sale or discounted items will be credited back in a form of a virtual gift card. Please remember it can take 5-7 business days for banks or credit card companies to process and post the refunds.
What items are returnable?
Jewel TreaTzz offers refunds on full priced items sent back within 14 days of receiving them. Products must be unworn, in their original condition, and in applicable AZ packaging.
Jewel TreaTzz does not pay for return shipping. The Customer is responsible for return shipping payment
Items purchased online must be returned/exchanged via our website.
Items purchased online must be returned/exchanged via our website.
Ship Returns To:
Jewel TreaTzz
40, Hoveniersstraat
B-21
2018 Antwerp
Belgium